At SMILE surf wear, we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

1.1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. The item must also have the tag on it. You must also provide proof of purchase.

1.2. Timeframe: You have 14 days from the date of purchase to initiate a return.

1.3. Return Process: To initiate a return, please contact us at hello@smile-surfwear.com to obtain a return authorization. Once your return is authorized, please securely package the item and ship it to the address provided. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

1.4. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Exchanges

2.1. If you need to exchange an item for a color, please contact us at hello@smile-surfwear.com to initiate an exchange. You will be responsible for any price difference and shipping costs associated with the exchange.

Damaged or Defective Items

3.1. If you receive a damaged or defective item, please contact us immediately at hello@smile-surfwear.com with the subject "DAMAGED ITEM RECEIVED". We will work with you to resolve the issue promptly.

Non-Returnable Items

4.1. Certain items are non-returnable, including gift cards, downloadable software products and used products.

Exceptions

5.1. Our refund and return policy is subject to the following exceptions:

• Custom-made or personalized items
• Sale or clearance items
• Items marked as final sale

Contact Us

6.1. If you have any questions about our refund and return policy, please contact us at hello@smile-surfwear.com.